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How to get warranty service?
To obtain warranty service, you must obtain a Return Merchandise Authorization (RMA) from their customer service team (email [email protected]) and deliver the product in its original packaging or packaging providing an equivalent level of protection to the address specified by Hidrate. Hidrate will pay for shipping. By sending Products, you agree to transfer title to Hidrate. If a claim is justified based on this limited warranty. Any product returned to Hidrate without a valid warranty claim or RMA documentation may be rejected at the sender's expense (prepaid) or held for thirty days for the sender to pick up, then Hidrate Dispose of at your own discretion.
What is their return policy?
They stand behind their products. If your bottle is not working as promised, please contact [email protected]. Within the first 100 days of receiving your Hidrate Spark water bottle, their team will work with you to repair, replace or return your water bottle for free. If you would like to return the product, please email [email protected] within the first 30 days of receipt to arrange the return. Returns are free, provided you use a prepaid return label provided by Hidrate Support and the returned product is located in the United States (excluding territories) or Canada.
What is their shipping policy?
Hidrate currently only accepts US orders. US orders are shipped via UPS Ground. Please provide any special shipping instructions or guidelines when placing your order. If the goods are damaged in transit, it is your responsibility to file a damage claim with the carrier.
How to buy in bulk?
Once your application is approved, you will have access to their bulk ordering system and can make bulk purchases in accordance with these bulk terms and their terms of service. Please note that they review all purchases at any time in their sole discretion and they reserve the right to refuse or cancel orders at any time in their sole discretion. All orders are subject to acceptance by Hidrate and are non-refundable.