23% Off HIJUP Coupon | Apr 2024

What should I do if I want to return or exchange an item?

• Currently they only accept return or exchange request from customer in Indonesia. 

• To return or exchange the item, please sign in to HIJUP.com. Open page 'Confirm/track order'. If you want to return the item, click 'Return', choose the item, and choose how they should refund you (by cash or to HIJUP Point). They only be able to process your request if they have these details.
• Returned item must be in original condition, never been worn, unmodified, never been washed, and still has label. If you want to exchange the item, please contact their Customer Service. You can only exchange the item for the same product with different color/size. You cannot exchange an item just because you dislike its style.

What if an item is missing in my order?

• They may have sent your items in separate packages so please check your e-mails to see if any of your items will be arriving separately. 

• If your order has been sent in different packages then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you are not missing anything.
• If an item is missing, please contact their Customer Service team with the order number and the missing item‘s name and number. They will resolve the issue for you as quick as they can.

Will I be charged customs or import charges?

• Additional charges for customs clearance must be paid by the recipient. 

• HIJUP has no control over these charges and can not predict what they may be. 
• The recipient is the importer of record and must comply with all laws and regulations of the destination country. 
• Orders shipped outside Indonesia may be subject to import taxes, customs duties and fees levied by the destination country. Import charge will be applied if the weight of the order is above 2 Kg and the amount of charge depends on the destination country. Customs policies vary widely from country to country. 

How to use HIJUP Point?

• For every purchase of $2.50 (not including shipping fee), you will get 1 Point with a value of $0.10. Your points will be added after they have confirmed your payment.

• Payment with HIJUP Point can only be done for Full Purchases. You should have enough Point to pay the Grand Total of your order (on every single order code). The Grand Total of your order is the sum of all product prices and shipping fee.
• Payment with HIJUP Point cannot be combined with other payment methods such as Bank Transfer, PayPal, Credit Card, or mandiri clickpay.