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How do I reschedule or cancel an exam online?

• Visit your exam program’s homepage and sign in. Select the exam you’d like to reschedule or cancel from ‘Upcoming Appointments.’ You will receive an email confirming any changes to your appointment.

• Don’t forget to click ‘Confirm Reschedule’ on the final screen to ensure your changes have been saved.

• Friendly tip: Refer to your original appointment confirmation email to see whether there are any fees or deadlines for rescheduling or canceling your exam.

Am I required to wear a face mask?

• Where required, yes, you must bring and properly wear your own face mask the entire time you are at the test center.

• Check the face mask requirements at your test center by using the search field opens in new window near the bottom of their COVID-related testing information page.

• Please note that regardless of local regulations, some programs require masks for all testing candidates. To find out if your program mandates mask-wearing, refer to your program-specific landing page.

Why can’t I find appointment availability?

• They are opening testing availability up as quickly as possible in a manner that’s safe for their candidates and employees. Please log in to your online candidate profile to search for a variety of dates and locations to schedule your exam.

• Appointment availability continues to change due to COVID-19, so be sure to check back regularly to see if and when new time slots become available. You can always reschedule for a sooner appointment if possible.

• Some test centers in the United States are extending their hours to be open nearly 24 hours a day. When you schedule your exam, be sure to note whether you’ve chosen a.m. or p.m..