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When will my order arrive?
Estimated delivery dates are provided for each item in the product information page. To check the status of your order online, please visit The Home Depot order status page.
Enter your order confirmation number and email address in the space provided. You can also track your item by clicking on the tracking number in the Shipping Confirmation e-mail that is sent once your item ships.
Is Home Depot the same as Lowes?
No, Home Depot and Lowe's aren't owned by one company. They are both publicly owned by different entities. Neither Lowe's nor Home Depot own each other. Their shares are publicly available on the stock market and anyone who wishes to buy stock in either can do it.
Do Lowes and Home Depot sell the same products?
Home Depot and Lowe's, two top home-improvement stores in the US, offer similar product workshops and installation services. Though the stores sell most of the same products, Home Depot's setup appears to be geared more toward professionals — like contractors and interior designers — than Lowe's.
What if my merchandise arrives damaged?
If you order arrives with damage, please call 800-430-3376 so we may assist you with a replacement order or refund. If you are present at the time of delivery, refuse the broken or damaged items with the carrier and, when applicable, note the damage on the delivery receipt.
What happens if my item is backordered?
When a product is in backorder status, the estimated delivery date is provided on the product information page and in the order confirmation e-mail. In rare instances, when an in-stock item becomes unavailable after you have placed an order, you will receive a Backorder Notification email.
In both scenarios, your item will ship as soon as it becomes available and you will not be charged until the item ships. Items on backorder will be automatically cancelled at 60 days without customer authorization to extend the order.
Are there any delivery restrictions?
Any states with delivery restrictions will be noted on each item’s product information page.
For items eligible for delivery to Alaska and Hawaii, please allow an additional 2-5 business days. Additional remote surcharges may apply.
They are not able to ship to international destinations, PO Boxes, APO/FPO/DPO addresses at this time.