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Can I cancel my order?
- All orders are automatically processed on their secure merchant processor and sent for shipment as soon as they are placed. During this process they incur irreversible fees.
- If you cancel your order BEFORE it has been shipped, you will be assessed a 15% cancellation fee before credit is issued.
- If you cancel your order AFTER it has been shipped, the cancellation will have to be treated as a Return with all applicable fees.
- Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
What if my package is lost?
- Shipments should be inspected immediately upon receipt for completeness.
- Please notify Hoopologie as soon as any loss or damage is discovered.
- Please provide a complete description of all lost or damaged items.
- If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier.
- Should you need to contact them regarding a lost or damaged shipment, please email [email protected].
- Hoopologie automatically insure packages up to $100. This does NOT guarantee you a replacement immediately if a package has been confirmed lost.
When can I get my refund?
- No refunds given after 90 days, only store credit.
- Once your return has been received, your refund will be issued in the original form of payment within 2-4 business days. You will be notified via email when this transaction has taken place.
- Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from them.
- The credit may not show up until your credit card's next monthly billing cycle.