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What is the international shipping policy?
Canadian shipping typically arrives in 6-10 business days. Shipping for all other international locations typically arrives in 10-20 business days, depending upon region.
Certain countries may charge additional fees, such as customs fees and independent carrier fees.
All Canadian orders ship via Purolator; all other International orders ship via DHL. Hot Topic does not ship to International freight forwarders. Presale/Backordered items are not available for international shipping.
Can I get free pickup in store?
Buy Online, Pick Up In-Store is going to be your new best friend. Now you can browse and order on Hottopic.com from the comfort of your couch, then swing by your local Hot Topic Store to pick up your items—they’ll cover the shipping costs! Orders will typically take 3-4 hours to process, and those placed after 3-4 hours before store closes may be processed the next business day. Learn More.
Items will be Delivered to Stores in 3 - 8 Business Days OR Ready for Pickup in 3 - 4 hours as noted on product detail page for Store selected.
How much does shipping cost?
There is an additional $2.99 surcharge per item on presale/backordered merch shipped to home addresses.
This surcharge will be waived for one item in a single order if the entire order does not qualify for free shipping over $60. This surcharge is waived entirely if the Ship To Store option is selected.
How long does it take to process my return and refund?
Please save the invoice you received with your package. It’s your receipt in case you need to return your item(s).
Once your return has been received please allow 1-2 weeks for processing and 3-7 business days to receive your credit.
They'll process your credit as soon as they receive your returned merchandise in their warehouse.
Depending on the bank’s policy it can take up to 7 business days if in the U.S. and 14 business days if international, from the date of the order cancellation.