5% Off Hurn and Hurn Coupon | Apr 2025

What should I pay attention to when I make a return at Hurn and Hurn?

• If, for any reason, you wish to return part or all of your order, please log in to your account (if you have created a full account with a password) and submit a return request, or simply return the item with a copy of the invoice and indicate the reason for the return.

• You can return the goods within 30 days after delivery, provided that: You inform them why you did this. Your goods will be returned in their original packaging, including any accompanying attachments, labels or labels. Unless they have been notified and accepted the return, the goods, any accessories, labels or labels and packaging are not damaged. If the product is in a sealed package, it must not be broken.

What should I do if I receive damaged items?

• The goods received should be immediately inspected for damage, defects and shortages after receipt, and any problems should be notified to them within 7 days. If the goods are damaged, defective or incomplete at the time of delivery, they will send the missing items, replace them or refund them in full according to the following conditions:-

• They accept that the goods are damaged, defective or undelivered at the time of delivery.

• You have not attempted to repair or correct any damage or defect. By doing so, you will be deemed to have accepted the goods upon receipt and waive any right to reject or return them.

• They will pay for the return of damaged or defective goods that they have agreed by sending prepaid return labels, arranging collection, or returning reasonable return postage, up to a maximum of £ 10. The postage for return and replacement exceeding £ 10 must be negotiated by ourselves before sending.

How long can I get my refunds at Hurn and Hurn?

• They will provide a full refund through the payment method used as soon as possible after the return, excluding any original delivery costs, provided that these goods comply with their terms of return and damaged or defective goods.

• If you notify them in writing of your intention to return the goods within 14 days after receiving your goods, and these goods comply with their terms of return and damaged or defective goods, they will also refund any original delivery fees. If they have accepted that the products are damaged or defective at the time of delivery, they will also refund any original delivery fees.

What should I do if my products are lost in transit?

• In rare cases, goods may be lost in transit. If this happens, they will replace them, provided there is inventory. If there is no replacement or the product is no longer needed, a refund will be given.

• A reasonable period of time must elapse before delivery can be classified as a loss. For goods sent by Royal Mail, this is 10 working days. Royal Mail and the express company they use attach great importance to the goods lost in transit. If items are lost, the recipient is usually contacted for investigation. If the loss is considered suspicious, the police may intervene.