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I Need A Mobile Frequently Asked Questions
What is Refund Policy of I Need A Mobile?
- If for any reason you are unsatisfied with your order, you can return the items in its original condition within 30 days for a full refund or replacement.
- To initiate a return, you must complete the return request form, and then their returns team will authorise the return and supply a RMA number to you. And when delivering your package to the seller, you need to attach the RMA number to your package. Once they receive your items, they will process your refund or replecement. Your refund minus the return shipping fee will back to the original form of payment.
How long will I receive my order?
- If you put your order after 2pm on Monday to Friday, they will send it out on the following working day and you will receive your order the day after.
- If you put your order before 2pm on Monday to Friday, they will send it out on the same day and you will receive the package the next working day.
- If you put your order on Saturday or Sunday, they will send it out on Monday and you will receive the order on Tuesday.
What delivery options does I Need A Mobile provide?
They send all their products through DPD’s next day delivery service to UK postcodes. If you are located in Northern Ireland, they use Royal Mail special delivery to send their products and if you are located in a European country other than the UK, they post using TNT Express service.
How can I know the status of my delivery?
When your order starts to be shipped, they will supply your number to their courier who will text you with updates on your shipment. You can as well as track your order by logging into your account. In addition, you can also call their customer support team on (+44) 330 058 3199 to get an update on your package. You may also contact them on the Live Chat or send an email.
What do I need to offer when I use Klarna?
If you buy products on ineedamobile.com with Klarna using Pay later in 3, you will need to offer your email address, current billing and mobile phone number and a debit or credit card. The mobile number is required in case they need to reach you. All communications will be sent to your email address. Therefore it’s really important that you give them the correct details, or you won't receive your payment schedule and any updated order information.