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InformIT Frequently Asked Questions
How do discount codes work?
If you have received a discount code, you will have the option to enter it during checkout.
- Codes that can be used more than once are saved to your account, so you may also select a code to use during checkout.
- Discounts are not applied to the already discounted price displayed on product pages.
- Some products are not eligible to receive additional discounts, so your discount code may not be applied to all items in your cart. Discount codes cannot be applied to: eBook Deal of the Week, Video Deal of the Week, eBooks that are part of a book/eBook bundle purchase, Promotional "bundles", Products with special discounts applied as part of a promotional offering, Products that are being promoted at one of their retail partner sites.
- Only one coupon can be used per order.
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All you need is your e-mail address to subscribe to any of their newsletters.
- Or if you are a member of this site, just log in and click "Manage Newsletters."
How can I get a damaged CD-ROM replaced?
If you receive a CD that has been physically damaged or are missing a CD that was to have been packaged with your new, purchased book, please use their Defective Products form to send them a replacement request.
- Be sure to have the 10-digit or 13-digit ISBN number handy—it is on the back of your book, above the bar code.
- If your CD is intact but not installing or running properly, please contact them via their Product/Tech Support form.
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