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Can I order and ship to different address?
For large orders, contact our Sales team for assistance.
To process your own order with shipping to multiple addresses, add your items to your cart. On the cart page, select the "Ship to Multiple Addresses" checkbox to enter the Multi-Ship cart process.
Adjust quantity for the first recipient - use the pull down menu under Quantity to split the order into separate lines.
Select a Saved Address in the dropdown, or select New Address and enter the information.
Select an address for each line item. Line items with the same address will group together as an "order".
To add or remove delivery locations, use the + / x buttons at right and repeat Step 2 as needed.
Verify that all items and addresses are entered correctly.
How quickly will I receive my order?
They typically ship orders out within 1-2 business days of receiving them.
UPS transit time depends on what state it is shipping to, but can take up to 5-6 days in certain areas.
They do also have an expedited (2 Day) shipping option as well.
Why am I being charged a reshipment fee for my replacement?
Any reshipment of a package may be subject to a restocking/reshipment fee of up to $30.
As a food item, when wine is returned we cannot send it out to another customer, because they do not know what it has been exposed to once it leaves our warehouse (heat, cold, etc.).
The fee covers the cost of the new wine collection and the shipping charges to have the wine collection re-sent.
My tracking number says my order was delivered, but I have not received it?
If your tracking number states that your package has been delivered, but it has not been received, it’s possible that it was delivered to a neighbor, mail room, or manager’s office.
If you have checked these areas (if applicable), and you are still unable to locate your package, please reach out to their customer service team for further assistance. Reach out to their Customer Service team to complete this request.