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Smartta Frequently Asked Questions
How do I charge the battery?
A type-C USB is included for charging. It takes about 1.5 hours for a full charge. Battery can be charged when device is in use.
How long does SliderMini 2 battery last?
Slidermini 2 is powered by a built-in rechargesble 1500mAH Lithium battery. It takes around 1.5 hours to fully charge and the battery will last around 52 hours in normal use, up to 14 hours in active slide.
When will I need to use a shutter releasse cable?
They strongly revommed using a shutter release cable when shooting time-lapses or stop motion with DSLR. Not needed if you are using a smartphone instead.
Can I make changes to my order once it has placed?
Not yet shipped: In such situation, you can email them to make changes for your orders, such as changes for address, phone number or shipping method.
Already shipped: If the item has already been shipped, this means they are unable to change your order once it has been received. If you have questions about your order, please contact them.
I wish to cancel my order - what do I need to do?
If you wish to cancel an order you can do so, provided that you cancel your order within the given time fame and it has not been shipped.
Please contact them by [email protected], their Customer Service team will then take the necessary steps to assist you.
What is the shipping charge?
When placing your order, selcet your country and shipping cost will automatically be applied. Please note that shipping to some remote regions or areas cause extra charges
What is their shipping method?
Your orders will be shipped by internationally express service or postal service. The shipping method vary form for different countries.
All packages will be shipped with tacking numbers so you can track the delivery in time.
How long it will take for the delivery?
Usually it takes about 7-14 days for international transportation, also depending on the specific address and areas, maybe sooner or later. They will send you a tracking number by email after your parcel leaves the warehouse.
What if I refuse delivery?
Refused packages- and thoes that are not received due to negligence on the part of the recipent - are refunded once received by their warehouse , less the cost of shipping to and from the destination address as well as any applicable duties and taxes.