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What is their return policy?
They will process your order within 24 hours of your order. If you want to cancel your order, please contact them within 6 hours of placing your order. If you ordered the wrong item (wrong size, wrong pattern or not their fault) they will not be able to return or replace your order. They do not accept any returns if you receive the item undamaged. Due to the particularity of their background products, they cannot make secondary sales. They will not cover your return shipping, please contact them for a return address. You don't have to return it, but you must pay 50% of the replacement cost (part of the material cost) and shipping ($12-20). All returns must be made within 30 days of receipt of your item and approved by Katebackdrop.
What is their shipping policy?
Shipping costs depend on your order price, destination and shipping method. Shipping usually costs $15-20 per package (depending on your address). Free shipping on orders over $180. Typically, your items will be shipped via DHL or UPS. Most of their items take production time. However, if you are in a hurry, please contact them. They have some products in warehouses in the US and they will arrange for the nearest warehouse to ship for you. There will be a 1-3 day difference in the arrival time for shipping to the same country but different addresses. If you want to change the address while the order is being shipped, you will be charged an additional change-of-address shipping fee.
How to use coupon code?
The code Kate provided is an order coupon code, so use it when you pay:
Add items to your cart and click the Proceed to Checkout button.
Go to the payment page. Please fill in the personal information and enter the coupon code in the blank.
After entering the code and clicking the Apply button, your order value will be discounted accordingly, showing the price due.