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What is their return policy?

• Items purchased from kennethpole's online store can be returned within 30 days of delivery. Returns received 30 days after the delivery date will not be accepted. The goods must be intact, in the same condition as the goods you received, and attached with all labels, including all original packaging. Footwear must include the original shoebox, in its original state, without a postal label.

• Please note that the original freight and handling charges are not refundable.

• The final sales items shall not be returned.

• Once the returns arrive at their warehouse, it may take 10 to 14 working days to receive, inspect and process them. Once you complete your tax return, they will notify you by email. If you choose to use their prepaid return tag service, the return is free.

• Rejected returns will be sent back to the shipping address on your original order.

What is their shipping policy?

• Different transportation methods can be used according to the purchased goods and the delivery place of the goods. Transportation / handling costs depend on the products in your shopping cart, the mode of transportation you choose, and the value of your order.

• Free shipping applies to standard ground transportation and handling in 48 countries adjacent to the United States. Free delivery. The total purchase amount of goods before tax, before delivery and after discount is $100.

• If you choose to upgrade the shipment to speed up the delivery, you must receive your order and clear the credit authorization before 12 p.m. Eastern time, otherwise it will not be processed until the next working day.

• Orders may be delayed for 48 hours because they reserve the right to verify billing and / or shipping information. Freight rates may change. Orders are shipped only on weekdays. Working days are from Monday to Friday, excluding federal holidays.

• Some transportation restrictions may apply. For Colorado residents: from July 1, 2022, the delivery fee of $0.27 will be automatically added to shopping. Retailers must charge $0.27 each time they ship taxable goods to their address in Colorado. The fee of $0.27 applies to retailers selling taxable tangible goods for delivery to Colorado consumers by motor vehicles.