Promo Detail: Subscribe them and get 10% off for your next order, updates on new arrivals, sales and more.
Expiry Date: 06/25/2024
Promo Detail: Subscribe them and get 10% off for your next order, updates on new arrivals, sales and more.
Expiry Date: 06/25/2024
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Expiry Date: 12/27/2024
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Expiry Date: 05/16/2024
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Expiry Date: 11/13/2024
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Promo Detail: Customers now can receive 20% Off on your orders. limited time only!
Expiry Date: 05/25/2024
Promo Detail: Customers now can receive 10% Off on your orders. limited time only!
Expiry Date: 05/05/2024
When will Keychron ship the item?
Keychron will ship the item in two business days and upload the tracking number ASAP, but the time of delivery depends on local delivery speed and customs clearance, which they cannot fully control. For US, Australia, New Zealand, Japan, Mexico, the ETA is 7-10 working days. For Hong Kong, they ship via SF Express. For Singapore, Malaysia, Thailand, Vietnam, the ETA is 7-15 working days. For rest of the countries/regions, It takes 15-20 working days for you to receive the parcel.
Can I use the Gift Card code with another coupon code ?
Yes, enter the Gift Card in it's specified section during checkout, click apply, and then enter another coupon code after.
Can I request a refund of the Gift Card?
No, the gift card and the value associated with the card are non-refundable, except for a few special occasions.
How can I check the Gift Card balance?
You can see the balance on Apple Wallet or they can check for you if you email them at [email protected].
Can they declare the parcel as a gift?
No, sorry the courier service does not accept declare as a gift for customs clearance.
Do they have to pay taxes?
Due to the customs policy of different countries, they CANNOT guarantee if there is a tax for you. Their product price does not include VAT or import tax of your shipping destination. But they'll try their best to declare a comparatively reasonable value for the product.
Can I get a replacement?
Yes.
They do provide replacements of the keyboard only if they feel there is a genuine quality problem. In order to let their team help to check with the quality issue, they will want an image/video which can show the problem properly, along with the serial number of the keyboard.
Mostly, they will also require you to return the original keyboard back to their warehouse and proceed with a replacement once they receive it. You can get in touch with them at [email protected] with any quality-related issues.
What is my order's shipping status?
K1, K2, K4 and T10 will ship within three business days except for order with a problem.
Due to flight cancellations caused by Covid-19, for US, Australia, New Zealand, Japan, Thailand, Vietnam, Mexico, the ETA is 7-10 business days. For Hong Kong, they ship via SF Express. For rest of the countries/regions, It takes 15-20 business days for you to receive the parcel.
If after these dates, you still have no tracking email, then you must contact them directly at [email protected] as there might be some issues regarding your shipping information or order which might have resulted in your order not getting shipped out.