Kiara Naturals Frequently Asked Questions
Where does my order ship from?
The products are first manufactured in Swiss factory, then they will be sent to one of their 3 shipping centers (Appenzell, Berlin, and London).
- Orders that are shipped from their warehouse in Appenzell Outer Rhodes will be shipped to Switzerland .
- Goods that are shipped from their Berlin warehouse will be sent to Germany, Austria, or any other country in the EU.
- All shipments that are shipped from their London warehouse will be shipped to UK.
- Other countries not mentioned here will be shipped from their Berlin facility.
How long will I receive my order?
It takes 3-5 business days to ship to you for customers located in Europe. And it takes 5-12 business days for orders to the United States and Canada . Shipping to all other countries may take longer time, usually it takes 7-15 business days.
What can I do if I didn’t receive my package ?
That doesn’t happen usually. Because their team do their best to make sure every item is sent to their customers. But there might be some accidents that if your order has arrived late or damaged,please forgive them. But don’t worry, they will refund you. You can simply contact their customer support via email/live chat or phone and they’ll resend it free of charge or refund you.