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Can I order lenses for more than one person on the same order?
Yes. Choose the first person's lenses and enter in their prescription information. The first patient's name will default to the ship-to name, but you will have the opportunity to change this. After you press the checkout button (items will be added to cart), press 'continue shopping' to choose lenses for the next person. If you have more than one doctor as well, that information can be provided to them by email once your order has been placed.
Can I return my glasses if I change my mind?
You can return your glasses for any reason within 30 days of the purchase and they will even cover the return shipping. They want you to be happy with your choice and your business with them. Please just make sure you return them in the original packaging and that they haven't been damaged in any way. You'll be eligible for complete store credit, so you can find your perfect pair!
When will my order ship and how will I know that it has shipped?
Kits.com offers same day shipping on most stocked items placed before 2pm EST. 80% of orders ship within 24 hours, however potential order processing times are 1-3 business days (not including Saturday or Sunday). If the processing time is expected to exceed 3 business days, the product page where you started your order from will normally specify the average wait time before shipment. You will receive an email once your order ships out. Please note that shipment confirmation emails are usually sent every evening after 5:30PM, however in some cases the status system may not be updated, or the email may not be sent until the following morning. Your order status is available online and can be checked via a link in your order confirmation email.
How can I track my order once it has shipped?
Tracking information will be available on a link from your shipment confirmation email. Depending on the shipping method that you selected, full tracking (point to point) may not be available. Please rest assured that you will receive your order within the specified time period.