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How to apply the KiWi's guarantee?

• Sign in to your trip. Have you found out about something affecting your trip? Sign in to your account to let them know.

• They’ll get in touch with you as soon as possible. 

• If their Guarantee applies, they’ll offer a refund or assist you on your journey and find alternative transportation to your destination.

Can I change passanger?

• It’s usually possible to make corrections to the traveler’s name, but the exact conditions depend on the specific carrier. Some carriers only allow small corrections and ask a full price of the ticket (or more) if you want to completely change the name.

• If you're likely to make changes, check each carrier’s conditions before you make a booking.

• You can also choose a higher level of their service packages to avoid processing fees.

• They’ll check the possibilities and conditions with the carrier(s) and get back to you with a price.

Can I make a csncellation of my trip?

• Yes. You can cancel your trip up to 48 hours before its scheduled departure, and still be eligible to receive a refund. Your refund will depend on the ticket type you picked when booking your trip, and will either be in Kiwi.com Credit or sent back to your original form of payment.  

• To stay covered in case of medical issues, you should add travel insurance. 

• The insurance provider usually compensates your expenses if you can't travel because of medical reasons.

What to do if there is a delay?

• If your flight is delayed, please monitor the situation at the airport for the most up-to-date information. The new departure time might change again, so keep an eye on it.

• Download the Kiwi.com app to get notified about delays. They'll let you know as soon as they learn of any delay that affects your trip.

• You can also google your flight number or use a flight-tracking website like FlightAware.

• Some carriers might offer free refreshments or vouchers as compensation for longer delays, so it's worth checking directly with them at the airport if you think you might be entitled to something. 

How do I receive my refund?

• Depending on the type of refund, you might receive the payout via various methods. Some refunds might only be available in Kiwi.com Credit, but if there is a monetary refund, they usually give you an option to choose between the credit and the original payment method you used to book the trip or pay for the services.

• If you apply for an assisted carrier refund through them, they’ll only be able to send you the refund after they receive it from the carriers.