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If I have more than one item on my order and an item is on back order, do I get charged shipping twice?
Each item is charged shipping when it leaves. However, you are not charged any additional shipping from what was quoted at the time of the order. The shipping cost is pro-rated.
How long do backordered items take to ship?
It depends on the item. Product delivery is sometimes delayed for reasons out of their control. They are constantly monitoring their stock levels and receiving shipments at their distribution centers.
My order has shipped, but there is no other information available. When will the information come in?
Reasons can vary case by case, but you can assume the carrier has the order. For a standard ground shipment, the customer will receive an "Order Shipped" email when the distribution center processes the package. For example, if an order ships on a Friday after the last pickup for the day, the carrier likely would not process packages again until Monday, causing a temporary communication gap.
Why does my package appear to go back and forth between the same cities?
Every time the carrier switches drivers on a route, their tracking system will show those changes as event scans. It will appear that the package is being handled several times and going back and forth between locations, but it is not. Most packages are actually handled no more than three times, from the time it is shipped up to delivery.
If I have an item shipped by truck freight is the driver responsible for unloading the merchandise?
No, truck freight companies do not require their drivers to unload shipments. An additional lift gate charge will apply if the driver unloads the merchandise. The carrier will call and schedule the delivery when you'll have unloading help on hand.
What's the return exception?
Gas and diesel-powered products cannot be returned to Northern once they have been gassed or oiled. If they have been gassed or oiled they need to be taken to an authorized service center for repair which may be covered under warranty.
Non-returnable items: NorTrac equipment, surface cleaners, gang reels, winches, reconditioned forklifts, books, DVDs, CDs, videos, blueprints, clearance and electronic auction items.
If my order arrived damaged, what should I do?
Before contacting Northern please call the carrier that delivered your package within 24 hours of receipt. Northern cannot accept responsibility for damage incurred after a customer has signed for delivered products in good condition.
Factory shipped products may be subject to a 15% restock fee.
Factory shipped products require approval from the manufacturer and are not returned directly to Northern.
Processing your return via mail will take 2-4 weeks.
Refunds are for the cost of the products only.
What payment methods does Northern Tool accept?
They accept the following credit cards: Visa, MasterCard, Discover, American Express, NT Net 30 Account, and Northern Tool MasterCard.
PayPal
You can use a Northern Tool Gift Card (up to two cards per order).
Purchase orders are accepted via their 24-hour, toll-free sales line at 1-800-221-0516. All purchases must be prepaid prior to shipping.