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What is their return policy?

They want you to be happy with their product, and if there's anything imperfect, they'll be happy to completely replace your product. You can send it back to them within 14 days of receiving your order. No questions were asked at all. Also, they offer a one-year warranty on your glasses. If they are damaged during your use, they will replace them with a new pair. If you want an exchange, simply notify them by emailing [email protected] with your order number and the reason for the exchange. Also mention the product URL you want in exchange in the email itself. They will first collect their original shipment from your location and then give you the glasses of your choice for free. Exchange orders are usually processed within 10 to 15 business days. The maximum refund amount available to any customer for any order will be less than or equal to the total amount credited by Lenskart for that particular order. 

How long will it take to make my glasses?

They ship your order out within 5-12 business days after confirming your order. This time frame includes their production and quality assurance process (which takes 2-5 working days) and delivery time (which takes 5-7 working days).

Are the glasses of good quality?

From frame making to lens fitting, they pride themselves on their commitment to perfection. For materials, their frames only require the highest quality steel, titanium, acetate and plastic. Their 1 year warranty is a sign of their confidence. If you encounter any bugs or concerns, please email [email protected] or call their toll-free number at 833-763-2119 between 9am and 6pm EST.

How can I track the status of my order?

Once they have finished making your glasses and sent them out, you will receive a shipping confirmation email with tracking details. In most cases, your delivery will arrive within 5-7 business days.

Do you charge shipping?

Do not! Lenskart prides itself on offering free worldwide shipping!