25% Off Lighting New York Coupons | Apr 2024

What can I learn about the cancellation policy?

• They are happy to assist you in the cancellation of any order prior to shipment. Please call their customer care at (866)344-3875 to request cancellation of your order. They will verify the order status and process your cancellation and refund immediately if able. If your order has already shipped, they will assist you in starting the return process as per the "Standard Return Policy". 

• Once an order has already shipped, it cannot be canceled, rerouted or redirected. If you would like to return the item, you will need to follow the "Standard Return Policy". Do not refuse the delivery of non-damaged goods as this may result in up to a 50% restocking fee. 

• A delivery refusal may also result in the loss of your product and may void any possibility of a refund. You will also be charged for roundtrip shipping costs.

What is the return policy?

• As Lighting Experts, they understand that sometimes you may not know if the light is going to work in your space until you open the box and see it in person. 

• They want you to be happy with your purchase the first time, they also want you to be happy when you come back. That's why they have completely eliminated restocking fees at LightingNewYork.com and all of their affiliated sites. 

• You are only responsible for return shipping on any item not covered under their Risk-Free Returns Policy.

What will happen if my item is damaged?

• In the event that an item is damaged in transit, they will do everything they can to resolve the matter immediately. When items are shipped by FedEx or UPS, they must contact them within 48 hours to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact them by calling their toll free number (866)344-3875 or through email, noting what was damaged, so that they can assist you immediately and expedite a new item right away. 

• For larger items that are shipped via freight carrier, you must inspect the item on site, and mark any noticeable defects on the bill of lading. 

What can I learn about the pricing guarantee?

• At Lighting New York they do everything in their power to ensure that you're not paying too much for your purchase. That's why they offer their 110% Low Price Guarantee. 

• If you find a lower advertised price (including shipping, handling and taxes if applicable) on the same item1, simply let them know and they'll gladly meet that price and beat it by an additional 10% of the difference!