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Lighting Reimagined (27)
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Lighting Reimagined Frequently Asked Questions
How much does shipping charge?
Lighting Reimagined offers Free Complimentary Standard Domestic Ground Shipping on all orders over $150.00 that are listed on their website to all locations in the contiguous United States. Any order below $150.00 will include a $25.00 handling fee.
If you place an order for special order products (those not listed on their website) by email with their Customer Care Team (or by phone: 877 237 9098), there may be additional shipping & handling charges for those respective items.
Any order placed with expedited shipping (non-Standard Domestic Ground shipping) will include shipping & handling fees.
How to deal with the undeliverable packages?
Occasionally, packages are returned to them as undeliverable. When this happens, they automatically issue a refund for the merchandise.
You as the customer are responsible to clear the balance of back-&-forth freight/shipping charges incurred on returned packages. Please note that all undeliverable or refused packages are subject to a 20% restocking fee.
If the freight/shipping & restocking fees & charges are not cleared, the relevant account will be blocked from any future activity until all outstanding balances have been cleared.
They are unable to reship orders that are returned to them as undeliverable.
Can I get a detailed tracking information about my order?
Sure. When your order ships, you will receive a shipment confirmation email containing a tracking number for your shipment.
This tracking number can be used to track your order on the relevant shipping carrier’s website.
When your order ships, a tracking number link will also be available for your order when logged into your account on www.lightingreimagined.com. You can use this link to track the status of your shipment.
What are the exceptions for returns?
Custom, special & made-to-order (built-to-order) items.
All Custom, special & made-to-order (built-to-order) items cannot be cancelled once production process has begun.
Floor Models, Open Box, Closeout & Clearance Items.
Large orders (for example, single fixtures over $5,000 & orders totaling over $5,000 on multiple quantities of the same fixture).
Any product that has been modified, installed or used in any way (including cut, clipped or stripped wires).
Items not in resalable, new condition or items missing the original packaging.
Items not purchased from Lighting Reimagined.
Items not purchased by the original customer (they require the original purchase receipt).