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What are the rugs made from?

They offer a range of fibers in their rugs. They use natural fibers, including wool, jute, cotton, and hemp. Select rugs are made from a blend of wool and viscose, which is a man-made fiber derived from wood pulp, to make the product lighter and silkier. All non-toxic and biodegradable. Their outdoor rugs are made from P.E.T which is a man-made fiber made from sustainable yarn that is spun from recycled plastics, which helps keep bottles and other waste out of their oceans and landfills.

What is the difference between a handmade and machine-made rug?

A lot. Their rugs are exclusively designed by them and they only make handmade products for your home. There is no mechanical assistance used during the weaving process of their products. Machine-made rugs are most likely made from plastic fibers which emit VOCs into your home. Ekk! The pattern is applied by using heat compress which is toxic both for the factory workers and the environment.

How do I install my rug pad and/or rug?

Their rug pads are cut approximately 2″ smaller than the size of your rug on all sides. Be sure to clean the floor where the rug will lay so that it is free of dust, wax and grease. Once your floor is totally dry, place the rug pad on the floor and carefully roll the rug out into position.

Where do you manufacture your products?

They work with family-owned, small manufacturers in India, Turkey, Portugal, Nepal, and Morocco to ensure the best-quality products produced in fair-labor, fair-market conditions.

Why is my rug shedding and what I do?

Shedding and pilling usually occur in new rugs and will settle down over time. This is the excess wool fibers that have not been removed completely after carving/washing. It is characteristic of a handmade rug. They recommend that you vacuum daily for the first week and then weekly thereafter. Shedding can occur 3 months or longer.