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Promo Detail: Apply this coupon while you make the purchase and check out at Lorna Jane CA. You’ll get 50% Off.
Can I order by phone, chat or email?
All website orders are processed via our website only. Please reach out to their Stylists or Customer Care teams via Live Chat if you have any questions, are after styling advice or need further assistance. They use #realgirls from our LJ HQ to run this personalised service!
Is it safe to use my credit card on lornajane.ca?
Shopping at lornajane.ca is safe and secure!
Transactions are processed though the secure Adyen payment facility. To protect cardholder data Adyen complies with the Payment Card Industry Data Security Standard (PCI DSS).
The PCI DSS is the global data security standard that any business of any size must adhere to in order to accept payment cards. It presents common sense steps that mirror best security practices.
What if my credit card shows multiple charges?
The payment page will only process the payment once. However if you see multiple charges on your card then you either: a) clicked 'submit' more than once at the checkout stage due to poor internet connection b) moved back to update and or change your order or details.
If you notice multiple charges please reach out to their Customer Care via Live Chat for further assistance.
What does it mean when I get Merchant ID Invalid Error Message?
When you choose PayPal as a payment method, Lorna Jane passes on the shipping address for validation.
The address for shipping must match the address for payment on your PayPal account to process successfully.
This is to ensure your security and minimise fraudulent transactions.
How do I use an Online Gift Voucher?
Select the Payment Method of “Gift Card” at Step 3 of the checkout process. Enter the barcode number and pin, Select Check Balance and Redeem. The payment will then apply.
Please note, if splitting payments, pay with the gift voucher first, then select an alternative payment type for the balance.