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What is Love Cocoa's cut-off time for sending parcels?
Their warehouse dispatches orders the same day until 2pm.
Are returns free at Love Cocoa?
Unless products are damaged it is the responsibility of the customer to send back any items they wish to return. Or Feel free to contact their support agents through email or contact them form for more details. Unfortunately, returns not available on sale items.
What payment methods does Love Cocoa accept?
You can purchase on their website using a debit or credit card with all major credit card accepted including American Express.
Additionally, they support Paypal, Apple Pay, Google Pay. You can choose these payment methods at checkout.
Where is my order?
Once you have placed your order, they will send you a confirmation email to track the status of your order.
Once your order is shipped they will send you another email along with the link to track your order. Or, you can track the status of your order from your "order history" section on your account page on the website.
Once you click on the link you will be able to see the live tracking information from their delivery partners Royal Mail, Parcelforce and DHL.
How do I track the progress of an order?
Once your order has been shipped, you will receive an email and/or SMS notification with details of the order. You can track the shipment by clicking on the link provided in the email.
How long does it takes to ship?
Royal Mail Tracked 48 (2-day delivery service, 95% likely to arrive on time, RM deliveries can be a working day late)
Royal Mail Tracked 24 (1-day delivery service 95% likely to arrive on time however RM deliveries can be a working day late)
Premium Tracked Next Working Day (sent via Parcelforce or DHL, 99% assured to arrive next day.
Please note their warehouse is closed on Saturday and Sunday, so any orders received on the weekend, will be shipped on the Monday.
Can I change my delivery address after I have placed my order?
If your order has not been shipped yet, then they can deliver to a different address as per your request. To know further, you can contact them through 'contact them' form.
Does an invoice or receipt come with the delivery?
No billing information is included in the parcel.
Can I include a Gift Message?
They offer the choice of 3 different greeting cards for free. Just select the one you wish to add in the basket draw and include your message.
Is the chocolate fair-trade?
They take great care in sourcing their chocolate, working with suppliers who guarantee to cocoa farmers a higher than fair-trade market price.
Further, they work with farmers to improve the way they harvest their crop, from ensuring trees are replanted, to monitoring the way the beans are fermented.
Does Love Cocoa have physical stores?
They currently don't have any physical stores under their brand name however you can find them in Selfridges, Liberty, Harrod's and lots more shops in the U.K.