Luca and Danni Frequently Asked Questions
What is the return policy?
If you received an online order and don't completely like it, you're welcome to return it within 30 days of the shipping date for a refund (minus shipping costs) or a replacement. Goods must not be worn and damaged in any way. They will email you as soon as they receive and process your return. Please provide your full name, mailing address, email, order number and return description/reason. If you have any further questions, please email us at [email protected]
How long will it take to receive the order?
They will start processing your order as soon as they receive it. Please note that orders may take longer than usual as they take extra precautions at their distribution centers due to COVID-19. Personalized projects take 8 to 12 days to customize the project. Shipping times vary depending on the mode of transportation you choose at checkout.
What types of payments do they accept?
They accept all major credit cards, including American Express, Visa, Discover and Master Card. They accept PayPal and Amazon Pay. They also offer installment payments for orders of at least $35 through Klarna.
When will the order be shipped?
They will start processing your order as soon as they receive it. Please note that orders may take longer than usual as they take extra precautions at their distribution centers due to COVID-19. Personalized projects take 8 to 12 days to customize your project. Shipping times vary depending on the mode of transportation you choose at checkout. They strongly recommend that you finish your holiday shopping early, as mail carriers are experiencing delays across the country.