Promo Detail: Don't miss the good chance to enjoy free shippping offer!
Expiry Date: 12/31/2024
Promo Detail: Don't miss the good chance to enjoy free shippping offer!
Expiry Date: 12/31/2024
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Can I gift wrap my order?
During the check out process, you can choose to receive a gift box. Please note they are only able to include one gift box per order. You can select this option at the Shipping step and can also add a message: they will print it on a card for you.
Can I place an order over the phone?
Marc Jacobs Customer Service representatives are available 24 hours a day to help you with your purchase. Please call us at 877-707-6272.
How do I cancel or change my order?
Unfortunately, once your marcjacobs.com order enters the shipping process, they are unable to cancel or make changes to your order. Their system is designed to process orders immediately.
When will my order ship?
Most merchandise will ship within 1 to 2 business days after your order is received. Expedited orders must be placed by 1pm EST to be shipped the same day on all business days. Expedited orders placed after 1pm EST will ship the next business day.
How do I cancel or change my order?
Unfortunately, once your marcjacobs.com order enters the shipping process, they are unable to cancel or make changes to your order.
Their system is designed to process orders immediately. When you receive your order, check your packing slip for their return policies and for the return process.
They will refund the purchase price of the return, minus any shipping or handling, charges. You are welcome to call them at 877-707-6272 or email their Customer Service for additional assistance.