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Details 12/31/2025
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Masseys Frequently Asked Questions
How long will it take to receive my order?
Most orders are shipped within 24 hours of credit approval and order processing. Standard shipping time is 5-7 business days after credit approval and order processing. Priority items for shipment should reach you within 3-5 business days of credit approval and order processing. Within 1-3 business days of credit approval and order processing, the items sent by Courier should reach you.
Can I cancel my orders?
Backorder and inventory item information is visible on their website. However, some cases are not visible until the order begins the shipping process. If your order is cancelled before shipment, they will notify you of the cancellation by email or letter.
Can I make a return at Masseys?
Customer satisfaction is their top priority. If you are not completely satisfied with your purchase, please return your item to them within 60 days and they will process your refund or exchange promptly. Items returned must be in original condition, unworn, and in new condition. Shipping and processing fees are non-refundable. The return postage will be borne by the customer.
They offer a "Return Label" as a return option. Return trip tags can simplify the return trip process and save you a trip to the post office. The return label will deduct $10.99 from your refund amount to cover return shipping and handling costs (sales tax will apply to residents of certain states). Return TAG SERVICE IS NOT AVAILABLE FOR APO/FPO, Alaska, Hawaii, OR US TERRITORIES SHIPPING. Some orders are shipped directly from the supplier and may be excluded from their return labeling service.
What should I pay attention to when I make a return at Masseys?
Perfumes, hair care, wigs, hair extensions, skin care, cosmetics, baths and body products must be in a new state. Music, movies, video games and software must be returned intact with the factory seal. The exchange only allows the same products. Products sold in sets must be returned as sets; Partial refunds are not accepted. Personal items cannot be exchanged unless they are damaged or defective.
How do I exchange items to Macy's?
Look in your package for the return form. Fill out the form stating why you are returning the item and whether you prefer a refund or an exchange. Items must be unworn. Items will be returned for a refund immediately upon receipt. Shipping and processing fees are non-refundable. They do not accept cash on delivery and any "return to sender" items will not normally be received.
If you misplace your return, that's fine. Simply include a note with your name, address, phone number, and a short note in your response. If it is a gift, include the name and address of the person who gave it if possible.
To simplify the return process, try Macy's new "Return Label" return service. It's easy to use and can save you time going to the post office. Please note: You will only receive return labels for applicable items.