10% Off Mazuma Coupon | Apr 2024

Do I pay for postage when sending my phone(s)?

• They offer a freepost service which allows you to post up to 2 phones or devices free of charge. If you are selling more than 2 phones or devices, you are welcome to place multiple sales of 2 phones or devices per sale.

• They have various posting options for you to choose from. These options are all explained in the posting instructions leaflet that is included in the sale pack that they send you.

• Unfortunately, they cannot accept responsibility for non-delivery of phones. They recommend that you send any high value units via registered post to ensure successful delivery. This will cost approximately £3 - £6.

What if my phone is blocked?

• If your phone is blocked, it is likely it has been reported lost or stolen. They do not purchase blocked handsets. 

• If you are the rightful owner of a blocked handset, they suggest you contact your service provider to have the phone unblocked.

Do they accept fake/counterfeit phones?

• There is a growing number of counterfeit phones in the UK market. These handsets look very similar to genuine products but are illegally produced and may prove to be dangerous to use. 

• They do not accept any non-genuine products. Popular counterfeit models include the Nokia N95, Nokia Arte, Apple iPhone and Samsung F480 Tocco.

Do they accept stolen phones?

They don't like thieves and definitely do not accept stolen phones. They check all received phones via CheckMEND, a crime protection database, to ensure that phones are not barred or registered stolen.

How long is my order valid for?

• Your order is valid for 14 days from the 'Order Processed' date. (This is the date they sent you a confirmation letter and FREEPOST bag.)

• You have plenty of time to get your phone off to them, but they do recommend that you do it as soon as possible. That way there's less chance of your order expiring, and the sooner you receive their payment!

I sent my Memory/SIM card with my phone. Can I have it returned?

Unfortunately not. They process 1000's of phones on a daily basis. In order to provide a very fast service all handsets are automatically stripped of any Memory/SIM cards upon receipt. Recovering your card will be impossible.

What happens if I forgot to include the Delivery Note?

• Forgetting to enclose the delivery note, when posting your handset(s), is not a problem providing you listed the IMEI/Serial number(s) in your order. Their system is able to locate your order via the handset(s) IMEI/Serial number(s).

• Please note that forgetting to enclose your delivery note may cause delays.