Promo Detail: Subscribe to Mixbook newsletter and get up to 50% discount on your order. Promo be sent to you through email.
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Refer a friend and get a $20 discount on your purchase. Discount applied automatically in cart.
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Mixbook Frequently Asked Questions
Can I cancel the order after I place the order?
After the order is submitted, you have 30 minutes to cancel the order. If your order has not been sent for printing, you can cancel the order for a full refund. To do this, please visit your account page and click "order" to view a list of your previous orders. Click on the order number and you will be able to cancel. You will see options for cancellation and refund. Due to the customized nature of their products, they will not be able to cancel or return your order after the 30 minute window.
I forgot to use the coupon code. How can I exchange it?
After placing an order, you have 30 minutes to cancel the transaction. You can then use the coupon code to reorder. To do this, click the coupon code located under the cart shipping option.
If you have passed 30 minutes and the coupon is still valid, you can contact the support staff through chat or email at [email protected] Apply for promotion retroactively.
How many partners can there be in a project?
Each project can invite up to 30 collaborators per day. Before inviting your collaborators, ask them to create their own Mixbook account. When you are finished, go to the "my projects" page in the upper right corner of the Mixbook website and click the "collaborate" button next to the project title. Enter the email address of the person you want to work with on the project. You can separate email addresses with commas.
If I ship goods outside the United States, does the customs or tariff charge apply to my order?
International freight may be subject to import tax, which is levied when the package arrives at the designated destination. The recipient will be responsible for these costs. Unfortunately, Mixbook cannot control these fees and cannot determine the amount of fees, if any. Please note that Mixbook does not charge tariffs or taxes, as these fees are directly borne by the government.
How to check the status of an order?
They have two ways to easily track your order.
Firstly, when the order is shipped, you will receive an email with a link to track the order.
Secondly, track your order on the Mixbook account page, and then click "order" to view a list of your previous orders. Click the order number. If you select a traceable shipping method, you will be able to view the status and tracking information of the order.
There is a spelling error in my product. I want to return it. What should I do?
Unfortunately, they cannot accept the return of misspelled products. They require customers to carefully check all items before submitting orders. They also provide a 30 minute window to make any necessary adjustments or cancellations from the time the order is placed.
However, you can use the chat box in the lower left corner of the window to contact them through chat, or you can send it to them by email [email protected] Their customer service team will find the best solution for you.