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What is their return policy?
They Mobile Pixels Inc hope you enjoy your new purchase. If not, they will gladly accept your return for a refund or exchange, but only if ordered on their official website. If you placed your order on another platform, please contact their customer service for further assistance. Products may be returned within 30 calendar days of the date of receipt, excluding final sale items. Returned items must be postmarked at the designated shipping facility within the 30 calendar day return period. Items must be returned in their original packaging.
What is their shipping policy?
All orders from the United States and Canada (except Alaska, Hawaii, Puerto Rico, Guam and the central mountains) are freight free. It will be delivered by Amazon logistics or FedEx Ground in standard mode of transportation. Processing usually takes 3-5 working days. It varies depending on availability. Mobile Pixels Inc is not responsible for any duties and taxes that apply to your order. All fees charged during or after shipping are the responsibility of the customer (duties, taxes, etc.).
Does mobile pixels support warranty?
Yes. Mobile pixels Inc products offer a limited warranty. The limited warranty period is 1 year from the date of original purchase. Your order confirmation, showing the purchase date, is a proof of your purchase date. Your purchase website or an authorized mobile pixels Inc dealer may require you to show proof of purchase as a condition of warranty service. The warranty of products or services shall not be extended for any loss or damage caused by improper use, installation, misuse, negligence, modification, unauthorized third-party modification, improper environment or other violations.
How do I get a refund?
To return a product purchased from Mobile Pixels Inc, please complete the following steps:
Send an email to them if you selected their return label.
Package the item in its original Mobile Pixels Inc packaging and send it back within 7 business days.
Once your return package arrives at their warehouse, please wait 3-4 business days for them to process your refund/exchange.
You will receive a separate email when they receive your returned package and process the refund.