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How can I estimate fees before I start a money transfer?

Go to Estimate Fees on MoneyGram's homepage in the United States to estimate transfer costs and see current exchange rate. You can estimate fees for sending online or via the app.

How do I track the status of a transfer?

There are two ways to track the status of your transfer in the United States:

• If you have an online profile, log in and view your Transaction History.

• If you don’t have an online profile, enter your reference/authorization number and your last name on their Track & Receive tool, from MoneyGram's  home page.

Are there limits to how much or how often I can send money?

• For your protection, they have a variety of rules in place to limit how much money and how many transfers you can complete on a daily, weekly, monthly and yearly basis from the United States.

• These limits aren’t always the same. They fluctuate based on market trends, security needs and current laws and regulations, so the list of limits isn’t available for customers.
• However, if you ever receive a limit error when you’re trying to send money, you can contact their customer care team for further assistance.

How can I schedule a recurring send?

You can automatically send money to a recipient on a weekly or monthly basis by setting up a recurring send. To get started, select a past send under 'Transaction History' on your account home page on the United States MoneyGram website.

Why didn’t my scheduled transfer go through?

There are a few possible reasons your scheduled send from the United States website failed. Based on the error message you received, take one of the following steps to start sending again:

• Identity Reauthentication: For your security, we periodically require you to reauthenticate your identity to ensure your personal and financial safety and prevent fraud. 

• During this process, you’ll be asked to upload a new ID. After this transfer completes, your recurring transaction will start up again without any further action from you.

• Expired Identification: If your photo ID has expired, you’ll need to upload a new one. To get started, log in to your MoneyGram profile and start a new, one-time transfer to your receiver.

• During this process, you’ll be asked to upload a new ID. After this transfer completes, your recurring transaction will start up again without any further action from you.
• System Error: Log in to your MoneyGram online profile and create a new, one-time transfer to your receiver. If this transaction is successful, your recurring transaction will start up again without any further action from you.

How much money can I send online?

For most countries, you can send up to $10,000.00 per online transfer, and up to $10,000.00 every 30 calendar days. If necessary, you may send additional funds from a MoneyGram agent location in the the United States.