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How to start a return?

• All product returns require a Return Merchadise Authorization (RMA) number. Once created, you will have 30 days to return the item(s) to Monoprice. To request your own RMA number, please follow these steps:

• Log into your account My Account.  If you checked out as a guest you will need to create an account using the same email address.

• In the left hand column under “MY ACCOUNT” select “Request refund/replacement”.

• Select Refund or Replacement.  (If the option is greyed you are no longer eligible for a refund or replacement based on the time frame and policy specific to that item).

• Follow the instructions provided throughout the RMA process.

• Once you have successfully requested your Return Merchandise Authorization (RMA) their returns team will then contact you via email within 2 business days to tell you if your return has been approved or if they need more information.

How long does it take to process my return?

• Once processed, you will receive instructions through your RMA request to return your item(s). You will have 30 days to return the item(s) to Monoprice. 

• After they receive your item, they will need to process and verify the contents of the package.

• Some items will go through a rigorous inspection process to properly evaluate the condition of the product.

What is the return policy for heavy items?

• Due to the size and weight of certain items (projector screens, server cabinets and bulk items), they can only be delivered via FedEx Freight. 

• If this type of item arrives damaged or defective within 30 days from delivered date, please contact their Returns Department to request a Return Merchandise Authorization (RMA). 

• Once a Return Merchandise Authorization (RMA) is approved, the Monoprice Returns department will arrange a scheduled pickup by FedEx Freight shipping carrier. Heavy items must be returned via FedEx Freight, which they will arrange for you.

• Monoprice requires photo verification of any damaged suffered by projection screens during transit before processing an RMA.

What if I received the damaged item?

• If your item(s) arrives damaged, please reach out to Monoprice's Customer Service Team within two days of your order being delivered.  

• All cases of damaged items are subject to review.  Photos may be required to move forward in processing a Return Merchandise Authorization.  

• They suggest opening your items immediately, when you receive them to ensure they are in working condition, in case a return is needed due to a defective/damaged product.