30% Off Moon-Audio Coupon | Apr 2025

When will my order ship?

• Most items will be shipped out within 1 business day. 

• If items are special orders, custom audio cables and/or headphone modifications then may be up to a minimum one week delay. 

• Please understand that their business is a small, family-owned shop that specializes in customized products. 

• Few custom items are ready to ship and all are made by hand with extreme attention to detail with the highest quality products available at the fairest pricing they can deliver. 

• They are extremely careful, precise and skilled at their work but it does take time. Thank you for your patience.

Do you offer international shipping?

• They ship worldwide every day!

• Shipping prices, delivery times, and import duties vary by country.

• International shipments may be subject to tariffs, duties, value added taxes (VAT) and other customs fees. FedEx assigns appropriate customs and other fees. Country fees are the responsibility of the customer/recipient. 

• International customers should contact their local customs office for details on how customs are assessed and collected.

• Packages refused by customers due to customs duties, taxes, or other fees are defined as "abandoned" in the destination country by the courier and are not eligible for refunds.

• Default Carrier: FedEx (unless an alternate is requested via email by the recipient).

How do I return or exchange an item?

• They offer a 30-day return policy on regularly priced items with a 10% restocking fee. The restocking fee may be waived if you opt for store credit instead of a refund.

• They do not accept returns on custom items. See their Store Policies for more information and exclusions.

• If you want to return or exchange an item, use the Contact Us Form to start the process. Please include your order number and the reason you are requesting a return.

What's the warranty Policy?

This warranty applies only to defects in workmanship or materials. It does not cover defects caused by third-party modifications, repairs, or replacement parts. Punctures, scratches, normal wear and tear, and the natural breakdown of colors and materials over extended time and use are not warranted. The warranty may be violated under the following conditions:

• The cable has been modified by anyone other than Moon Audio.

• The cable shows obvious signs of misuse or negligence, including but not limited to improper storage, excessive coiling, bending, or kinking.

• The cable has been chewed on by household pets or other animals.

• If a defect occurs as the result of the cable's intended use according to the care instructions during the warranty period, Moon Audio will repair or replace, at their discretion, the defective cable or part.