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What is their return policy?
If you’re not happy, we’re not happy. That’s why we guarantee your satisfaction with every purchase, every time. We offer a 45-day return on most products if they’re sent back in their original condition.
Returned items must be in original, brand-new condition with no signs of wear or use
Include all original packaging, manuals, warranties and accessories, or you may be subject to a return handling charge. See our List of Return Handling Charges for details.
Refunds are made for the product value only, and excludes shipping and handling charges.
There is a minimum 15% restocking fee for returns that are not in original condition.
Do I need to activate my account; if so, how do I activate it?
If you received your card with a sticker on the front of it, you will need to call the number listed on the sticker to verify your information and activate your account.
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What is Autopay?
With Autopay, your payment will automatically be deducted from your bank account each month on your payment due date. The payment will be the amount you select: either the Statement Balance, the Total Minimum Payment Due or a self-selected (other) amount.
Do I use the Web PO or Order Confirmation number to track my package?
Musician's Friend uses the Web PO and Order Confirmation numbers to identify orders in our system. As your order is shipped, a tracking number is assigned by the carrier. If we have your current email address on file, you will receive a shipment confirmation email with your tracking info when your order is shipped. If you do not receive a shipping confirmation, please email us or call us at 800-449-9128 to confirm shipment of your order.