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My Trio Rings (50)
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My Trio Rings Frequently Asked Questions
Can I change the delivery address?
You can update the shipping address before the rings ship at no charge, at least one business day before your rings are scheduled to be shipped.
What if I'm not home during the day to sign for it?
As a signature is required upon delivery, they recommend shipping it to your place of work, or arranging to pick up your package from a FEDEX pickup point.
What's your return policy?
Rings must be returned according to the instructions provided in the Return Merchandise Authorization (RMA) email you will receive in response to your return request.
Rings must be returned in the original condition in which they were received in and within the 60 day return period.
Rings that show signs of modification or abuse will not be accepted for exchanges or refunds at our sole discretion.
Please note that Services such as expedited or international shipping fees and engraving charges cannot be refunded as these are consumed services that cannot be recuperated.
How to return my purchase?
Contact them. Email [email protected] to initiate a return.
Return Rings. Ship rings to My Trio Rings after receiving a Return Mailing Authorization (RMA).
Refund is Issued. Your refund is issued within 1-3 days of receiving your return. The refunds will be removed from their account and received by your original payment method.
Once a refund is issued by My Trio Rings, your bank may take anywhere from 1-5 business days to post this refund amount to your account.
They are unable to re-route funds to new cards or alternate billing contacts. If your card is no longer active, your financial institution will still have an underlying account number which the funds will be routed to.
What are the details of warranty policy?
If damage is determined at fault of the crafting, they reserve the right to replace or repair the ring at their discretion.
The warranty does not cover damage caused by aggressive wear or neglected care.
In the event that they are unsuccessful in repairing or replacing the item, they will replace the jewelry with one of equal value of the original purchase price from available inventory.
The warranty is voided on jewelry that shows sign of modification or repair by a third party.
All parts of the item must be returned to be eligible for warranty repair. A replacement fee will apply for any missing parts.
They provide free return shipping on all completed repairs to addresses within the United States.