20% Off National Balsa Coupon Code | Apr 2025

Do you ship to my country?

• Please create an account by clicking the "My Account / Order Status" link at the top right hand side of their site. During signup they'll ask for your shipping address details including country. 

• If your country is not in the drop down menu of available countries, please send them an email. If you are shipping to Canada, please be aware that they are NOT responsible for any taxes or customs fee's that are charged at the time of shipment.

What if my product is missing parts.

• Click the "My Account / Order Status" link at the top right hand side of their site  to track your order status. 

• Be sure that all of the items in your order have shipped already. 

• If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. 

• If your packages each show a status of "delivered", please contact customer service for assistance.

What are the conditions for return items?

• without showing signs of wear or damage in any way

• within 14 calendar days of the delivery date (after 14 days no returns are allowed)

• must not be a special order or a custom order

• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

Do I need to pay for the shipping fee for return items?.

• There is a 20% restocking fee for returned items that are not being exchanged and are not damaged on orders under $1,000. 

• Again you MUST contact them within 7 days if you intend to return ANY item back to their store. 

• Any orders over $1,000 need to be approved for return with a restocking fee of 30%. 

• Items returned to us AFTER 14 days and WITHOUT contacting them will NOT be refunded.

• Customer is responsible for all shipping costs if seller is not at fault.