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Natori (42)
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Natori Frequently Asked Questions
How soon can I receive my goods?
Their New Jersey warehouse offers free one-way ground shipping on all U.S. orders. They happily also offer free returns on orders over $300. Orders of $300 or more require signature confirmation upon delivery. Please keep in mind that orders placed after noon ET are not guaranteed to be dispatched the same day. Please allow 1-3 business days to process your order.
Can I modify my order?
If you need to change or cancel your order, please notify them immediately and they will do their best to accommodate your request. If the order has already shipped, please start the return process.
How does return work?
They are happy to offer free returns on US orders over $300. Domestic orders under $300 will be deducted a $5 flat return shipping fee. If for any reason you are not satisfied with your unworn, packaged and labeled garments, you may return them according to the return policy.
What is their return policy?
Natori Corporation only accepts returns for items purchased on natori.com. They do not accept returns for items purchased elsewhere.
Items purchased from The Natori Company through www.natori.com may only be returned using this policy. Department stores, boutiques, and other stores that sell Natori Company products will not accept returns for items purchased at www.natori.com.
All items returned to www.natori.com must be in resaleable condition with original product packaging and labels. Items returned to them that do not meet these criteria will be returned to the customer. Namor Corporation reserves the right to final judgment as to whether the project meets the above criteria.
Postmarked items returned in acceptable condition within 30 days of the delivery date will be credited to the original payment method for the item price (including any taxes, but excluding courier).