Noreve Frequently Asked Questions
Does Noreve has any sale product?
Yes, Noreve has more sale product right now.
You would never want to miss them, you can click here to view all sale items.
How about their shipping policy?
Their logistics service can organise deliveries for anywhere in the world. The products are delivered to the address specified by the customer in the purchase order.
Delivery costs may change, depending on the destination country, the town post code, the delivery time and services involved.
They negotiate with their transporters and carriers the best rates on the market. All overseas deliveries are made by Delivengo, DHL, Fedex or UPS.
Delivery lead times will be respected if the product(s) ordered are in stock. As soon as they dispatch an order, the customer immediately receives an email with a tracking number, which allows you to follow your parcel on the website of your chosen carrier.
If a product is made to order, the lead time will include the production time, details of which are given in their General Sales Terms and Conditions.
How can I make a exchange?
Upon receiving such a complaint, the company Noreve will attribute an exchange reference number for the product(s) concerned and will notify the customer of the number by email or fax.
Only once an exchange number has been attributed, as per above, can goods be exchanged.
If an error occurs in the delivery or exchange of goods, the goods being exchanged or refunded must be returned to Innovacases in full and in their original packaging.
How long can I get refund?
To be accepted, the customer must notify Innovacases of the return of the product(s) in advance by email.
Noreve guarantees that customers will be reimbursed within 30 days. A refund will be made once they have received and checked the product(s).
If Noreve is responsible for a delivery error, they will pay the return delivery costs.
If a parcel is undeliverable and returned by the carrier, due to a customer error when placing the order, a re-delivery charge of €12 Inc VAT will be made (re-packing and administration costs) in addition to the re-delivery costs.
Refunds are made within 30 working days from receipt of the returned product. Purchases made by credit/debit card will be refunded using the same card.