Promo Detail: Free Shipping is only valid for the standard shipping option for orders with a delivery address within the 48 Lower US states. Certain items do not qualify for free shipping due to customs restrictions on certain materials such as teak.
Expiry Date: 12/31/2025
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What shipping options do they offer?
Most items at Novica will ship direct to you from one of their international fulfillment centers. Shipping times do vary between different Novica regions, so be sure to carefully review the shipping options available for your country when selecting your shipping service. Where multiple shipping options are available, they will indicate the corresponding price and delivery timeframe for each service.
Orders containing more than one item from a single Novica region will be shipped once all items from that region are ready for shipment, unless otherwise specified at the time you place your order.
I shipped my order to the wrong address. Can they reship my package?
The incorrect address has been provided by the customer and the package is returned as undeliverable.
An invalid address has been provided by the customer, resulting in a surcharge from the carrier. Such an error may include, but is not limited to, invalid or incomplete address information; incorrect zip code; incorrect state or country information; typographical errors; or transposed digits.
A move or sudden change of address results in the refusal or non-delivery of an order.
An APO or FPO address has been provided as the shipping address.
Can I return a gift?
If you have received a gift from Novica and would like to return it, you may do so by submitting a return request here or by phone (877-266-8422) during the 60-day period following the original delivery date of the order. As soon as the return is received, they will issue you a Store Credit for the amount of the original order, less shipping charges, so that you may make a new selection from any of the offerings on the website. Please rest assured that they will not alert the person who sent you the gift to your return request.
Can I reuse a promotion code?
If the return did not result from an error by Novica, you will be unable to re-use the original promotion code. If you have used a promotion code on an order and later decide to return all parts of that order as a result of an error on Novica's part, they will gladly issue you a new promotion code for a future purchase on the site.
When will I get my refund?
Credit for returned products will be issued within 5 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders).