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Why the receipt information is wrong?

• If the buyer fills in wrong receipt information, the buyer should contact [email protected] in time to confirm whether the goods have been shipped out.

• If the goods are not shipped out, the buyer may update the correct information.

• If the goods have already been shipped out, the buyer needs to contact the logistics company for re-distribute.

• If the goods cannot be redistributed or returned, the buyer shall bear the corresponding losses.

Who pay the return shipping fees?

• The original shipping fee and insurance are non-refundable.

• If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

• If due to their reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

• No restocking fee to be charged to the consumers for the return of a product.

What is the return policy?

• Items must be sent back within 30 days of the delivery date (from the date you receive the items).

• Items must be unworn, unwashed, and have original tags attached.

• Items must be free of stains, makeup, deodorant, or wear.

• Bodysuits, swimwear, undergarments and accessories are non-returnable.

• Returns are processed within 5-7 business days after your item(s) are received by Oeyes. The money will back to customer's account in 5-7 business days.

• Oeyes does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

• Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, they will not issue store credit. Please email [email protected] for assistance.)

• Return packages must include a completed return request form and original packing slip to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. You may use the return request form included in your original packaging.)