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Oliver Bonas Frequently Asked Questions
What is the return policy?
All items must be returned with a completed returns form.
Standard delivery costs of £3.95 will only be refunded if the entire order is returned.
Upgraded delivery options will not be refunded in full unless the entire order is faulty or incorrect.
Your return and refund may take up to 10 working days to reach them and to be processed. It may take up to 5 working days for the funds to show in your account, or within 48 hours if paid with PayPal.
What is the shipping policy?
Next Day Delivery: £5.95 (£2 for orders £50.00 and over). Deliveries to UK mainland: Next Day Delivery orders must be placed before 3:30pm (Monday to Thursday) for delivery the next working day. Next Day Delivery orders placed after 3:30pm on a Thursday and before 12 noon on a Sunday will be delivered the next working day (excludes bank holidays). Excludes weekends. Excludes deliveries to Northern Ireland, Highlands and Channel Islands. Excludes furniture and some oversized items.
Saturday Delivery: £6.95 (£3 for orders £50.00 and over). Order by 3:30pm on Friday. Excludes deliveries to Northern Ireland, Highlands and Channel Islands. Excludes furniture and some oversized items.
International: Prices vary (Free for orders £50.00 and over). They ship worldwide, prices and delivery times vary depending on destination. Free shipping is available on orders over £50.00. Excludes furniture.
How do I buy a gift card?
Add a gift card to your shopping bag using the tool above. They can send these to you, or to a chosen recipient. If you choose an E-gift card, you can select a date to send it on and add your own personal message as well. For more information or help, contact them at [email protected].