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What is the return policy?
If you are not satisfied with one of their products, you may request a Return Merchandise Authorization (RMA) within 30 days of purchase, 15 days for precious metal findings and stock of gold or platinum. Returns outside the 15 to 30 days return window are subject to restocking fees of 10%. They will cover up to $25 in return shipping costs with a valid RMA #. In rare cases OttoFrei.com may charge your a restocking fee of 10% - 15%. Due to their limited staff on site and to reduce staff exposure, please allow up to 14 days for your return to be inspected and approved and then an additional 7 days for the refund to be processed.
What is the shipping Policy?
Otto Frei offers free shipping in the United States of select items.Ground Shipping packages ship via UPS or FedEx only.