Paddywax Frequently Asked Questions
How to start a return?
Please contact them within 30 days of receiving your order and they will issue you a Return Authorization Number.
Once they receive the returned item(s), they will credit your original method of payment excluding non-refundable shipping costs as soon as possible.
Please note refunds may take 2-3 weeks to process and show on your account due to varying processing times between payment providers.
How long does it take to deliver my order?
They usually ship within 2-5 business days from their warehouse in Nashville, Tennessee.
Once your package shipped out from their warehouse, it may take 1-6 business days to reach you.
Can I return or exchange a gift?
They are sorry to hear that the gift is inappropriate!
they offer store credit for gifts purchased from Paddywax official Order numbers.
they can't provide store credit for items purchased from another retailer.
How much do I need to pay for shipping?
They provide shipping over $100 to 48 contiguous states.
Please make sure that free shipping only applies before tax and after the discount code has been applied. For shipping orders to Alaska and Hawaii, they charge a flat rate of $15.
For orders under $100, shipped to 48 contiguous states, they charge flat shipping rates.
Can I make a change to my shipping address?
Unluckily, in order to make their shipping process faster and get the order as quickly as possible, they cannot make any changes to the order once it has been processed.
However, they recommend that you contact the shipping provider listed in your tracking message so that your package arrives at the correct address.