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Palais des Thes (7)
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Palais des Thes Frequently Asked Questions
How soon can I receive my goods?
Orders are processed the day after registration. Orders placed on Friday, Saturday or Sunday will be processed on the following Monday. For international orders, delivery times vary by country, ranging from 4 to 12 days. Shipping to the Colissimo pickup point of your choice (retailer, post office or cytissimo space) for €4.50 within 2 to 5 working days of receiving your order. A text message and an email will inform you of the availability of your order at the relay point.
What packaging do they offer?
Loose teas are sold in 100g bags and 500g bags (for some teas only). 5% quantitative discount on the purchase of 500g sachets and 10% quantitative discount on the purchase of batches of 2 x 500g (unit price takes these discounts into account). Some teas are also available in cans and muslin bags.
How to enjoy free shipping?
Standard Colissimo delivery, within 4 to 5 business days of receipt of your order via mailbox to the address of your choice, shipping costs EUR 4.90. Standard Colissimo delivery service, signed delivery to the address of your choice within 4 to 5 working days of receipt of your order, invoice price 5.90 EUR.
How do returns and refunds work?
Once you wish to withdraw, the product must be forcibly returned to the address designated by customer service and cannot be returned to the store without undue delay and under no circumstances for a maximum period of time. The customer must bear the cost of returning the product. Refunds will be made to the payment method used during the purchase and will be made as soon as possible after receipt of the returned product, and no later than 14 days from the date of PALAIS DES THÉS notification of your decision to withdraw from this contract.