15% Off Pelican Coupon | Apr 2024

What is the return policy?

• They want to be sure you’re as satisfied with your Pelican products as they are. If you’re not 100% happy with your purchase, you can return it for a refund within 15 days of your receipt of the product.

•  For products purchased from an authorized dealer or retailer, their return policy applies — please contact them directly for more information.

• Any item purchased at their website can be returned within 15 days from your receipt of the item. If there is a quality issue with or damage to your new product or they sent you the wrong item, it can be returned within 30 days from your receipt of the item.

• Pelican will accept returns for replacements or refunds but does not offer store credit or gift cards. Pelican does not accept returns on items purchased outside of pelican.com.

What can I learn about the refund policy?

• They will issue the credit to your card either upon receipt of the physical return or digital confirmation of a damaged item with their customer service team, depending on the circumstance.

•  If the returned items meet the requirements of this Policy, they will issue a refund to the original method of payment within 7-10 business days of receipt of the product at their warehouse. Refunds will only be issued to the billing name and address on the original order.

• When issuing refunds, they reserve the right to deduct a 15% re-stocking fee first and then refund the remaining amount, including sales tax, to you, unless the reason for the return was their fault or due to their error.

What can I learn about warranty claims?

• All warranty claims of any nature are barred if the product has been altered, damaged or in any way physically changed, or subjected to abuse, misuse, negligence or accident.

• Some states and countries do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. 

• This warranty gives you specific legal rights, and you may have other rights which vary from state to state and country to country.

What should I do if I receive a defective item?

•  If you receive a defective/damaged product and would like to request a replacement or credit, you must contact their customer service department within 30 days of receipt of the product and provide visual proof of the damage/defect. 

• The customer service representative will provide instructions, based on the product, as to how to handle the item. In these situations, you must ship back returned items using the return shipping label provided to you.