Perfect Circuit Frequently Asked Questions
How to make a return?
To initiate a return, please send them a message on their contact page with your order number, order date, and a list of the items you'd like to return along with any issues. They will then respond to approve the return and issue you an RMA (Return Merchandise Authorization) number. If the item is defective and the return is initiated within 30 days of purchase, they will issue you a prepaid shipping label. For all other returns, the customer is responsible for shipping charges.
How long can I receive my refund?
Once the item is received in their warehouse please allow 3 - 10 business days for the refund to post.Returns made after the 15-day risk-free returns cutoff are subject to a restocking fee of 15%. If an item is returned within the 15-day window but is damaged, missing a box or accessories, or is otherwise unfit for resale a restocking fee will be charged.
Outgoing ship costs may be charged on change-of-mind returns and warranty claims that they are unable to verify. Customers with a high volume of returns may have a restocking fee reimposed after an account review.
They reserve the right to raise or lower this percentage at their discretion.
How to creat an account？
The best way to ensure ample communication and efficiency is by creating an account before placing an order.
This allows orders to be congregated under a single account, making it easier for you to keep track of your order history, shipment status, etc.
You can also save your card on their secure cloud servers for a quicker checkout next time.
How can I make changes to an order?
Once an order is placed they're unable to add or remove items and can only make minor modifications like address updates.
To cancel your order contact their customer service department by calling them at 877.909.0303 during normal business hours or by emailing [email protected].
Requests made after their 1 PM PST business day shipping cutoff may not be processed before an order ships.
What can I learn about the discounts?
Perfect Circuit often runs various promotions and discounts. Customers can maintain an awareness of their sales by subscribing to their newsletter or periodically checking their front page.
Some limitations may apply, so as always, please contact them with any questions.
