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How do I find the VESA pattern for my TV or Monitor?

• Locate the four mounting holes on the back of your TV or monitor. 

• They will be in either a square or rectangular configuration. Measure the distance between the holes(center to center). 

• The most common and standard VESA patterns vary in 100mm increments, roughly equivalent to 4 inches. 

• The distance may be close to 4 inches, 8 inches, or 16 inches apart. VESA patterns are listed with the horizontal distance first, followed by the vertical distance. For example, holes that are 8” by 4” apart would be categorized as a 400 x 200mm VESA pattern.

How high should I mount my TV?

• Answer: The best height for your TV depends on a variety of factors including furniture, size of room, and viewing preferences.

•  The simplest method is to position the TV so that the center is the same height as your eye level. 

• If you watch TV most often while sitting down, centering your TV about 42 inches above the ground should work well. 

• However, if your TV is extremely large, or you have a seating area with high-top bar stools, you may want to mount the TV higher. 

• Whatever height you choose, try to make sure that the bottom of the TV is still close to eye level when seated. 

• If TVs are mounted too high, craning your neck to look up can lead to neck and back discomfort or eye strain when watching for long periods of time.

What is the return policy?

• To request a return, please email them at [email protected] with the following information: Product model number.A copy of your invoice.

• Reason for your return, including a brief description of why you would like to return the item (to help us understand how their product did not meet your expectations).

What does the warranty cover?

• The Limited Warranty Period begins on the original date of purchase and only applies to products purchased direct from us or from an authorized reseller.

• The Limited Warranty does not cover issues caused by the incorrect installation of the product. 

• If it is determined that the failure of the product was caused by modification, misuse, or abuse of the product, replacements and return shipping will be at the customer’s expense. 

• The Limited Warranty covers the cost of shipping replacement parts but does not cover additional costs relating to the removal or replacement of defective parts or products.

How to request a claim?

• For warranty support, please call them toll-free at 800-556-6806 or email them at [email protected]. When contacting us, please include the following information:Where the product was purchased.

• The original order number and/or receipt.Your name and address.

• The model number of the product.A complete description of the problem and the part number from the manual.

Can I install the mount in metal studs?

Yes, but please purchase extra Snap Toggle anchors/bolts for metal stud installation. The kit supplied is only suitable for wood stud, solid concrete, concrete block, or brick walls. For any further questions, please contact our technical support line at 800-556-6806.

How do I find the VESA pattern for my TV or Monitor?

• Answer: Locate the four mounting holes on the back of your TV or monitor. 

• They will be in either a square or rectangular configuration. Measure the distance between the holes(center to center). 

• The most common and standard VESA patterns vary in 100mm increments, roughly equivalent to 4 inches. 

• The distance may be close to 4 inches, 8 inches, or 16 inches apart. VESA patterns are listed with the horizontal distance first, followed by the vertical distance. For example, holes that are 8” by 4” apart would be categorized as a 400 x 200mm VESA pattern.