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What is their Return Policy?

Unless otherwise stated below, you have 30 days from the date of purchase to get a valid RMA number from ProPay Customer Service and deliver the product to a shipper to return back to ProPay. The product must be in the possession of a shipper within 30 days of the date of purchase to be eligible under this return and refund policy.

How do I sign up?

• If you are signing up for your own business, you simply need to click on the Sign Up button at the top right of this page.

• You will see the available pricing tiers for you to select. Click on the button below the pricing tiers to start the sign up process. 

• The process should only take a few minutes to complete. If you are working with a company who has partnered with ProPay, please visit your company’s website to apply. 

• This ensures that your account is properly affiliated with your company and their specific pricing.

How do I refund a card?

• Before refunding a transaction, you need to ensure you have enough money in your account balance to cover the amount to be refunded, as well as the refund fee, which can be up to $0.35 per refund.

• If you don't have enough money in your account to cover the refund you can add funds to your account. For instructions on how to do add funds, please see our Add Funds section here. If you have customer credit card sales to process, this will also deposit funds into your account.

• To refund a transaction, log in to your account and select View Transactions --> Transactions Report. Select the month you would like to view and load the report. Click on the transaction number and enter the amount to be refunded into the refund box. Click "Refund Transaction" to submit the refund.

• It generally takes 2-3 business days for the customer to see the funds back on their card. We recommend you let your customer know that you will be refunding the transaction, so they know what to expect.