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How can I cancel my 6 Month or 12 Month Plans?
Any order in progress will still be shipped to you, and cannot be further edited or cancelled. If you purchased the 6 Month Plan or the Complete System 12 Month Plan, you do not need to take any action to cancel. It will not automatically renew at the end of the term. If you would still like to cancel prior to completing the term, an early cancellation fee will be charged depending on the number of remaining payments left.
When will I receive my order?
- Orders are processed Monday - Friday, and within 24 hours of the charge. If your order is placed on a weekend day or holiday, it will be processed the next business day.
- Shipping may take 3-6 business days depending on where you live in the United States. Shipments to Alaska and Hawaii, and shipments around weekends and holidays may take longer depending on the carrier. Shipments are sent via UPS or USPS.
How do I update my shipping address?
You can update the shipping address for any shipment that has yet to be charged by logging into your account. Please understand that once a shipment has been charged, the shipping process has started and they cannot make any edits or prevent it from shipping. If you need further assistance with your shipment, please contact their customer service team.
What happens if I lose my Refer a Friend code or didn’t receive an email?
If you didn’t receive an email with your referral code, double check your spam or promotions folder. You can also return to the Refer A Friend sign-up page and re-enter the same email and name you originally used to view your referral code. Contact customer support if you have any questions.
How do I login to my account?
To login to your account please click here. If you're receiving an error message that the system "cannot locate your account", it means you have yet to activate your account. You must activate your account before logging in for the first time. If you need further assistance with logging into your account, please contact our Customer Support team.