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How do I return a product and receive a refund?
Please send an email to [email protected] with your order number or your name, email address and reason for return. They will send you a return label via email. When returning products, please ensure that they are bubble-wrapped to avoid damage and returned in their original shipping packaging (if possible). Once they receive the returned products and confirm that they are unused, unopened and in "new" saleable condition, they will process your refund within 48 hours.
What is their shipping policy?
They offer free shipping on orders over $50 (excluding tax and shipping) and within the contiguous United States (48 states). They use UPS Ground and the United States Postal Service (USPS) depending on the area and size of the order. They currently ship to US addresses, including Alaska, Hawaii and US territories. They do not ship to P.O. Box/APO/FPO addresses. They offer UPS Ground and US Postal Service free shipping. They offer USPS Priority Express 1-2 day shipping for faster delivery. Shipping rates are based on current USPS rates.
What kind of results will I see and for how long?
How quickly and how much difference you will see depends on your age and skin condition. Many of their clients see softer, fuller, smoother, more radiant skin within 2-4 weeks. Many report a reduction in fine lines and wrinkles; some also notice the disappearance of dry patches on their face or body and the absence of creases on their pillows. Others found that their joint pain from rheumatoid arthritis or TMJ had disappeared.
Do I need to continue drinking collagen after completing the initial program?
After completing the initial program, you can continue with the maintenance program. This will allow your body to continue to produce collagen and maintain your youthful and glowing skin. How often you drink will determine the level of visual difference you wish to maintain (i.e. drinking every night, drinking overnight and drinking every few nights).